Privacy Policy – Elowen

At Elowen, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information:

  • Personal data: name, email, shipping address, phone number, and payment details.

  • Device data: IP address, browser type, and time zone via cookies and analytics tools.

  • Order data: details about purchases, returns, and support queries.

2. How We Use Your Information

We use your information to:

  • Fulfil and manage your orders

  • Process payments

  • Provide customer service

  • Send transactional emails and updates

  • Improve our website and marketing efforts

  • Prevent fraud or misuse of our services

3. Cookies

We use cookies to enhance user experience and gather data on how our website is used. You can disable cookies through your browser settings, but this may affect the functionality of our site.

4. Data Sharing

We do not sell your data. We may share information with trusted service providers (e.g. payment processors, delivery services) solely for the purposes of fulfilling your order and improving service.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above, or as required by UK law.

6. Your Rights (UK GDPR)

As a customer in the UK, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise these rights, contact us at: privacy@elowen.co.uk

7. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review this page from time to time.